Mobile Protection Toolbox

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Glossary and Resources


View the Glossary of Terms currently on


Where to Report Scams and Fraud

Reports of scams and fraud should be made to the Canadian Anti-Fraud Centre (CAFC).

The CAFC collects information on illegal schemes, identity theft and complaints from Canadian consumers and/or victims. It is jointly managed by the Royal Canadian Mounted Police, the Ontario Provincial Police, and the Competition Bureau of Canada.

If you suspect that you may be a target of fraud, or if you have fallen victim to fraud and want to report it, you should contact the CAFC.

Fraudulent messages can be reported to the Spam Reporting Centre.


If you are unable to resolve a cellphone-related dispute directly with a particular provider, you can use the services of the Commissioner for Complaints for Telecommunications Services.

You may also contact your provincial or territorial consumer affairs office for advice or assistance relating to the terms and conditions of your contract, billing issues or the provider's business practices.

More Information on Cyber Safety

For more resources on how to protect yourself from spam and other electronic threats including information about Canada's new anti-spam law, browse through the rest of this site.

For more information about online safety including resources on how to recognize risks and protect yourself, go to led by Public Safety Canada.