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Advice about the law

Important notice:

The Government of Canada does not provide any direct legal assistance, interpretation, compliance assessments or advice to the general public or businesses. For legal advice or assistance we recommend that you contact a lawyer.

General information

What can we help you with?

1. Compliance, consent, identification, unsubscribe mechanism

Canadian Radio-television and Telecommunications Commission (CRTC)
Web: CRTC Website
Email: CRTC General Enquiries
Telephone: 819-997-0313
Toll-free: 1-877-249-2782
TTY (for hearing-impaired only): 1-877-909-2782
Fax: 819-994-0218

Mailing address:
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario K1A 0N2
Canada

2. Violations, liability, penalties

Canadian Radio-television and Telecommunications Commission (CRTC)
Web: CRTC Website
Email: CRTC General Enquiries
Telephone: 819-997-0313
Toll-free: 1-877-249-2782
TTY (for hearing-impaired only): 1-877-909-2782
Fax: 819-994-0218

Mailing address:
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario K1A 0N2
Canada

3. False or misleading representation, fraudulent activity

Competition Bureau
Online: Competition Bureau Information Request
Telephone: 819-997-4282
Toll-free: 1-800-348-5358
TTY (for hearing-impaired only): 1-800-642-3844
Fax: 819-997-0324

Mailing address:
Competition Bureau
50 Victoria Street
Gatineau, Quebec K1A 0C9
Canada

4. Electronic address harvesting and the collection of personal information by spyware

Office of the Privacy Commissioner of Canada
Email: General Enquiries
Telephone: 819-994-5444
Toll-free: 1-800-282-1376
TTY (for hearing-impaired only): 1-866-694-8389
Fax: 819-994-5424

Mailing address:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Canada

5. FightSpam website and other general enquiries

Industry Canada
Email: General Enquiries
Telephone: 613-954-5031
Toll-free: 1-800-328-6189
TTY (for hearing-impaired only): 1-866-694-8389
Fax: 613-954-2340

Mailing address:
Industry Canada
235 Queen Street
Ottawa, Ontario K1A 0H5
Canada

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